前不久，美聯航因為禁止穿緊身褲的少女登機而飽受指責，近日該公司又發(fā)生暴力驅趕亞裔乘客下機的事件。9日，在美聯航一班由芝加哥飛往路易斯維爾的航班上，因航空公司超售機票，一名亞裔男性乘客被執(zhí)法人員強行拽下飛機。有乘客將現場視頻傳至網絡，視頻中該男子在飛機過道上被拖行，臉上血跡斑斑。視頻引發(fā)眾怒，網友紛紛譴責這一“暴行”，美聯航因此再次被推上風口浪尖。

美聯航暴力趕客 受害人被拖下飛機

A man was violently removed from a United Airlines flight by aviation police officials at Chicago's O'Hare international airport on Sunday, in an incident captured on video by several other passengers.
9日，一名男子被芝加哥奧黑爾國際機場的航空警員強行帶下一架美聯航航班，其他數名乘客錄下了這一事件。

In one clip, posted by passenger Audra Bridges to Facebook, guards can be seen aggressively grabbing, and then dragging, the passenger down the aisle of the plane, which was bound for Louisville, Kentucky. Other passengers can be heard screaming and shouting "Oh my God" and "Look at what you did to him."
乘客奧德拉?布里奇斯發(fā)布在臉書網上的視頻顯示，警員們猛力抓住該乘客，然后將其拖拽到飛機過道上，視頻中可以聽到其他乘客尖叫驚呼“哦，天啊”、“看看你們對他做了什么”。這是一架飛往肯塔基州路易斯維爾市的航班。

Passengers from the flight reported that the man was eventually allowed back on the flight, face bloodied and looking confused. Video seems to confirm that, although the reason why is unclear.
據這架航班上的乘客稱，最終該男子被允許返回機上，他滿臉是血，看起來神志不清。視頻似乎證實了這一點，不過原因尚不清楚。

According to Bridges, the man is a doctor and told flight officials he was due for a shift at his hospital.
據布里奇斯稱，該男子是一名醫(yī)生，他告訴飛行人員自己需要到醫(yī)院上班。

美聯航回應：航班超售 有權將男子帶下飛機

The airline said in a statement that the flight was overbooked, and that no passengers agreed to voluntarily give up their seats. United said airline representatives chose four passengers to leave the plane at random based on ticket class, frequent flier status and check-in time, and that one man selected refused to leave his seat.
美聯航在一份聲明中表示，該航班出現超售，且沒有乘客愿意自愿放棄座位。美聯航稱，地勤人員根據機票的艙位、是否為常飛旅客以及辦理登記手續(xù)的時間隨機選擇讓4名乘客下飛機，而被選中的一名男子拒絕離開自己的座位。

Officials then requested the assistance of law enforcement, who forcibly removed the man. Four crew members needed to get on the flight in order to work another one in Louisville or else that flight would be canceled, airline spokeswoman Maddie King said.
美聯航員工隨后要求執(zhí)法者協(xié)助，該男子被執(zhí)法者強行帶下飛機。美聯航發(fā)言人麥蒂?金表示，四名機組成員需要搭乘這趟航班到路易斯維爾市的另一趟航班上工作，否則那趟航班將被取消。

The Chicago aviation department said later that one of the officers did not follow protocol and had been placed on leave pending a review. Federal transportation officials said they were reviewing whether United complied with overbook rules.
芝加哥航空局隨后表示，其中一名警員違規(guī)執(zhí)法，已被停職等待審查。聯邦運輸局的官員表示，他們正在審查美聯航是否遵守了超售機票的規(guī)定。

"This is an upsetting event to all of us here at United," airline CEO Oscar Munoz said in a statement to the Guardian. "I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened."
美聯航首席執(zhí)行官奧斯卡?穆尼奧斯在《衛(wèi)報》發(fā)表聲明稱，“該事件令全體美聯航員工感到沮喪。我為被迫重新安置這些旅客表示歉意。美聯航迅速配合有關部門，并對事件的經過進行詳細的自我審查。”

In a statement the Chicago police department said that the man became "irate" after he was asked to disembark and that he "fell" when aviation officers "attempted to carry the individual off the flight... His head subsequently struck an armrest causing injuries to his face."
芝加哥警察局在一份聲明中稱，該男子因被要求下機而變得十分“惱火”，當航空警察“試圖將他帶下飛機時，他‘跌倒了’……頭部撞上了扶手，導致面部受傷。”

The airlines contract of carriage, an agreement that all customers assent to when booking, does give United the freedom to deny ticketed passengers travel if a flight is overbooked. Passengers are entitled to either cash or a flight landing near the same time as compensation.
所有乘客訂購機票時都要遵守航空運輸合同，合同中確實允許美聯航在航班超售時拒絕已購票的旅客乘機。乘客有權得到現金或搭乘鄰近時間落地的航班作為補償。

United also reserves the right to remove passengers from a flight if they "fail to comply with or interfere with the duties of the members of the flight crew".
如果乘客“不遵守或者干擾機組成員的職責”，那么美聯航有權將乘客帶下飛機。

美聯航陷入公關危機 網友質疑其涉嫌種族歧視

不過，這些解釋并沒有讓網友滿意，推特上出現了針對美聯航的吐槽大會。

有很多乘客對美聯航“隨機”選出亞洲乘客表示懷疑，認為其對亞洲人存在種族歧視。

“他們當然會選擇這名亞洲男性，美聯航是出了名的種族主義者。”

“如果你打算搭乘美聯航的飛機，那么要確保自己沒有穿緊身褲，且不是亞洲人。”

不少網友諷刺美聯航是暴力航空公司。

“和美聯航一起在友好的天空下飛翔。”

“坐飛機前，你一定要閱讀美聯航的附屬細則：在航班出現超售機票時，我允許美聯航把我打暈并把我拖下飛機。”

“注意！美聯航的乘客們，歡迎你們的新服務員——《行尸走肉》里的露西爾。”

“不好意思，我們超額預訂了！#美聯航”

還有一些網友怒斥美聯航和機警的做法，呼吁抵制該航空公司。

“#抵制美聯航，怎么能如此對待一位交了錢的乘客。@美聯航，你的暴行令人惡心。”

美聯航的同行對手也忍不住發(fā)聲。約旦皇家航空發(fā)推稱，“我們要提醒您#美聯航，拖行乘客的行為是嚴令禁止的。”

美國知名脫口秀《吉米雞毛秀》 在節(jié)目中火力全開，甚至還專門拍了宣傳片來諷刺美聯航。

美聯航損失慘重 CEO再發(fā)聲明鄭重道歉

據CNN網站財經頻道報道，受到此次趕客事件的影響，11日美聯航股票下跌超過1%，損失市值2.5億美元。

《洛杉磯時報》認為美聯航的危機公關能力太差是此次事件持續(xù)發(fā)酵的原因。NBC12臺采訪到的公關專家表示，美聯航的應對方式是一場“公關災難”（PR disaster）。

美聯航首席執(zhí)行官穆尼奧斯在10日發(fā)布的第一份道歉聲明中，將事件輕描淡寫為對乘客的“重新安置”，并在此前發(fā)送的公司內部郵件中表示支持涉事人員，稱他們“按照既定程序應對相關狀況”，進一步激起美國乃至世界各地網民的憤怒。

面對輿論風暴，穆尼奧斯11日不得不發(fā)表聲明再次道歉，說美聯航對這一事件“負全部責任”，將進行詳細調查，并在4月30日前公布調查結果。他稱：

"I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way."
“我對那名被暴力帶離航班的乘客和航班上所有乘客表示深深的歉意，永遠不應該有人被如此虐待。”

受害者陶大衛(wèi)事后首度發(fā)聲

美媒報道，美聯航暴力驅客事件的受害者系從越南移民的美國華裔醫(yī)生陶大衛(wèi)。11日，陶大衛(wèi)稱：“一切都受到了傷害（Everything is injured）”。其代理律師表示：

"The family of Dr. Dao wants the world to know that they are very appreciative of the outpouring of prayers, concerns and support they have received. Currently, they are focused only on Dr. Dao's medical care and treatment."
“陶醫(yī)生全家想讓全世界知道，他們對來自各界的祝福、關心、支持表示感激。目前，他們僅關注于陶醫(yī)生的護理和治療。”

商業(yè)內幕網報道，白宮發(fā)言人斯派塞11日在例行吹風會上說，9日發(fā)生的美聯航暴力驅逐乘客下機事件“令人困擾”（disturbed）。報道稱：

"I don't think anyone looks at the video and isn't a little disturbed that another human being is treated that way," Spicer said.
斯派塞說：“我認為任何看到視頻的人，對一個人遭到那樣方式的對待，都不會無動于衷。”

Spicer said he was sure President Donald Trump had seen the video as well.
他說，他確定美國總統(tǒng)特朗普也已看到視頻。

劣質服務成美國民用航空業(yè)常態(tài) 乘客難以維權

Of the 613 million people who flew on major US carriers in 2015, 46,000 were involuntarily denied boarding, according to data from the Department of Transportation - less than 0.008%.
據美國交通運輸部的數據顯示，2015年美國主要航空公司共搭載6.13億乘客，有46000人被強制拒載，占比不到0.008%。

The majority of those would have been informed before they boarded the flight, said Charles Leocha, the founder of passenger advocacy group Travelers United. He could not remember seeing a passenger violently dragged off a plane. "It turned my stomach," he said.
乘客利益組織“Travelers United”的創(chuàng)始人查爾斯?萊昂查稱，大多數被拒載的乘客在登機前將得到通知。他不記得自己曾見過乘客被暴力拖下飛機。他說：“這一行為讓我感到惡心。”

US fliers have become resigned to chronic delays and poor service, according to Mr Leocha, and a lack of readily available information about their rights meant they were too dependent on the airline managers in situations like these.
據萊昂查稱，美國飛機旅客對于航班長期延誤和劣質的服務已經逆來順受。乘客無法輕易了解到他們的權利，這使他們在此類情況中過于依賴航空公司管理人員。

英文來源：衛(wèi)報、BBC
翻譯&編輯：董靜
審校：丹妮