Welcome to the final chapter of Writing For Results!
In the previous chapters, you learned about the Writing Process, a five-stage procedure to help you write effective business correspondence.
In this chapter, you're going to practise everything you've learned as you write a letter using the Writing Process.
When you finish your letter, you'll be able to compare it with an example provided by HSBC.
Objectives
By the end of this chapter you'll have
l reviewed the Writing Process by completing a quick quiz and
l used the Writing Process to write a business letter in reply to a customer.
This means you'll have
l planned your document using 3 strategies
l organised your document using the SOFAR outline
l drafted your document by just writing - no editing
l revised your document using the "5 Cs" and
l edited your document for the four most common grammar errors.
So, by the end of this chapter you should be able to write documents that get the results you want!
The Writing Process: A Quick Review
Before you begin writing your business letter, complete the following quiz. The ten questions will help you review the Writing Process.
Choose the correct answer. For some questions, you can choose more than one answer.
1. What is the correct order for the 5 stages of the Writing Process?
A. Edit, Organise, Draft, Plan, Revise
B. Draft, Revise, Organise, Plan, Edit
C. Plan, Draft, Organise, Edit, Revise
D. Plan, Organise, Draft, Revise, Edit
2. What questions should you consider in the Planning stage?
A. What should I include as the background?
B. What does my reader need to know?
C. Why am I writing this letter?
D. What would I like my reader to do?
3. In the Planning stage, which strategy involves providing specific details or facts?
A. Background
B. Reader's Information
C. Reader's Response
D. Writer's Purpose
4. In the Organising stage, what is the correct order for the contents of the letter?
A. Background, Reader's Information, Writer's Purpose, Reader's Response
B. Background, Writer's Purpose, Reader's Response, Reader's Information
C. Background, Writer's Purpose, Reader's Information, Reader's Response
D. Background, Reader's Response, Writer's Purpose, Reader's Information
5. Which set of letters can help you remember the five parts of a business letter?
A. SORAF
B. FARSO
C. SROFA
D. SOFAR
6. What do you need to do in the third stage of the Writing Process?
A. check the document is complete
B. rewrite the document in a concise style
C. only write - don't edit!
D. check that all paragraphs are cohesive
7. What are the "5 Cs" of the Revising stage?
A. Concise
B. Cohesive
C. Complete
D. Considerate
E. Clear
F. Courteous
8. What makes a cohesive paragraph?
A. one topic sentence
B. supporting sentences
C. one main idea
D. transitions
9. What are the four "Ps" that make a letter courteous?
A. Polite
B. Personal
C. Practical
D. Positive
E. Professional
10. What common errors are checked in the fifth stage of the Writing Process?
A. sentences with two verbs
B. verbs + prepositions
C. passive verbs
D. word class
E. countable/uncountable nouns
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Question
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Correct Answers
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1. What is the correct order for the 5 stages of the Writing Process?
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Plan, Organise, Draft, Revise, Edit
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2. What questions should you consider in the Planning stage?
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Why am I writing this letter?
What does my reader need to know?
What would I like my reader to do?
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3. In the Planning stage, which strategy involves "specific details or facts"?
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Reader's Information
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4. In the Organising stage, what is the correct order for the contents of the letter?
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Background, Writer's Purpose, Reader's Information, Reader's Response
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5. Which set of letters can help you remember the five parts of a business letter?
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SOFAR
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6. What do you need to do in the third stage of the Writing Process?
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only write - don't edit!
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7. What are the "5 Cs" of the Revising stage?
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Courteous, Clear, Concise, Complete, Cohesive
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8. What makes a cohesive paragraph?
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one main idea, one topic sentence
supporting sentences, transitions
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9. What are the four "Ps" that make a letter courteous?
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Polite, Personal, Positive, Professional
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10. What common errors are checked in the fifth stage of the Writing Process?
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sentences with two verbs
verbs + prepositions
word class
countable/uncountable nouns
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The Writing Process: Recommendations
Use the table below to identify which chapters you may need to review.
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If you have the answer wrong for
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Then you need to review
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Question 1
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Introduction
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Question 2
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Chapter 1
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Question 3
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Chapter 1
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Question 4
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Chapter 2
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Question 5
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Chapter 2
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Question 6
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Chapter 3
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Question 7
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Chapter 3
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Question 8
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Chapter 4
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Question 9
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Chapter 6
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Question 10
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Chapter 8
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下一節我們將就所學到的寫作知識進行系統的練習。
（來源：中國物流論壇實習生江巍英語點津Annabel編輯）
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