面試：如何應對角色扮演的問題
[ 2007-03-02 10:52 ]
角色扮演是各大外企招聘時經常采用的方式之一。回答這類問題的要點是應聘者一定要設身處地、把自己當作角色中的人物。另外，基于任何角色提出的問題根本的目的是要考察應聘者對公司的態度，所以在角色扮演時，要把自己想象成該角色，也要站在全公司的角度來考慮問題，所謂大處著眼、小處著手，方能立于不敗之地。
Case One
Interviewer: You are a director of our company and you are in charge of a
project. There are six people in the project team. Due to different opinions,
the team is split into two parts at a meeting and they are debating ferociously.
At this time, as a leader, what will you do to coordinate the two parts? If the
two parts disagree, what will you do
then?
如果你已經成為我公司的一名主管，由你負責管理一個項目。在該項目的團隊中一共有六個人。在一次會議上，由于觀點不同，團隊分成兩派，,進行了激烈的爭論，這時，你作為領導者該如何協調？如果兩方不能達成共識，你又會怎么辦？
Applicant: First, I will listen to both sides carefully, and make my own
judgment. If I prefer one side, I will give facts and data to persuade the other
side. If my opinion is between the two sides, I will also give facts and data to
prove my opinion right. It is better that the two sides will agree on it. If
not, I will stick to my opinion and allow the colleagues who keep reserved
opinions to give more data and communicate with me. In short, my principle is
that everything should be based on data and facts. Every colleague has the right
to express his opinion. I will try my best to make all people agree on one
thing. If I fail, I will make my decision, as a
leader.
首先我會仔細聆聽雙方的觀點和理由，并作出我的判斷。如果我傾向于其中一方的觀點，我會拿出數據和事實來說服另一方；如果我的觀點是介于兩者之間，我同樣會基于數據和事實來證明我的立場。如果最后大家能夠達成共識自然最好。如果不能，我會堅持我的觀點，但允許持保留意見的同事拿出更多的數據來和我溝通。總之，我的原則是，用數據和事實說話，每一位同事都有權表達他的觀點，我會盡量讓大家達成共識。如果不行，那作為領導者，我會做出一個決定。
點評：該求職者能夠基于數據和事實說話，既不是獨斷專行，也不做和事老，這充分表現了他處理問題的成熟程度。
Case Two
Interviewer: You are now a team member and if your leader has made a decision
but you don't quite agree with this decision and other members don't express any
special opinions, what will you
do?
如果你現在是一個項目的團隊成員，如果你的領導已經作出了一個決定，但你個人對這個決定不十分贊同，而其他的成員沒有表達特別的意見，那你會怎么做？
Applicant: If my leader has made a decision, but I myself don't quite agree
with this decision and other members don't express any special opinion, I will
still express my opinion. If the leader doesn't agree with me, I will make my
own judgment. If this decision isn't very important, then as a team member, I
will act according to what the leader has decided. If this is a key decision, I
will gather related information to support my view and try to persuade my
leader.
如果我的領導已經做出了一個決定，但我個人對這個決定不十分贊同，而其他的成員沒有表達特別的意見，這時候問我仍然會提出我的意見。如果領導不同意，那我會做出自己的判斷。如果我們這個決定并不是十分重要的，那么作為團隊成員，我會遵照領導的決定來執行；如果是一個關鍵的決定，我會搜集相關的材料為我自己的觀點尋找支持，力求說服領導。
點評：雖然只是一個團隊成員，但該求職者仍然能夠大膽地提出自己地意見，并且能夠就問題做出理性的判斷，能夠讓面試官覺得該求職者是真正站在公司的立場上看待問題，并且體現了他處理問題的成熟性。
（上海師范大學通訊員殷顥供稿 英語點津 Annabel 編輯） |
