有時，一些訪客為了業(yè)務(wù)上的事情來造訪，卻又不知道該和公司的哪位負責(zé)人去談。這時候前臺就不只負責(zé)接待的任務(wù)了，還要根據(jù)他對公司的了解，將訪客領(lǐng)去見合適的負責(zé)人。我們來看看Rose是如何處理這種情況的吧。
MR SING: Excuse me. Is this Modern Office Ltd.?
ROSE: Yes, that's right. Can I help you?
MR SING: Well, I'd 'like to see the Director about contracts for office
furniture. Here's my card.
ROSE: Thank you. (READING CARD) Mr Sing. Have you an appointment, Mr Sing?
MR SING: Er... No, I'm afraid I haven't.
ROSE: Well, the Sales Manager usually deals with contracts. That's Mr Shelli.
MR SING: Oh, is it possible to see him now?
ROSE: Just a moment please. I'll phone his secretary to see if he's free.
Please take a seat.
MR SING: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Hello Maria. Rose here, Reception. I have a Mr Sing here. He wants to
know about office furniture contracts. Is Mr Shelli free to see him?
MARIA: Yes, he is. In fact, he's in his office, now. His 10:15 appointment
was cancelled. Send Mr Sing up.
ROSE: Right. (REPLACES PHONE) Mr Shelli is free, Mr Sing. Please go up to his
office. It's Room 3 on the second floor.
MR SING: Room 3 on the second floor.
ROSE: That's right. The stairs are on the left… or there' s a lift at the end
of the corridor.
MR SING: Second floor... I think I'11 take the lift.
（來源：天天英語 英語點津 Annabel 編輯）
